At Jordan Commercial Bank, we value our shareholders and their feedback. We have established a dedicated mechanism for receiving shareholders' suggestions and complaints, and we are committed to addressing them in a transparent and confidential manner.

Investors can utilize the following means to inquire, submit suggestions, or raise complaints:

• Direct Attendance: Investors can visit the Bank's Financial Department / Investors Division in person to inquire or submit suggestions.
• Phone: Investors can contact the Investors Division directly via phone at (+96265203012) to share their feedback.
• Fax: Investors can send their suggestions or complaints via fax at (+96265203091).
• Email: Investors can email their complaints and suggestions to shareholders@jcbank.com.jo.

In addition, Investors have the right to submit suggestions to include certain topics on the agenda of the Ordinary General Assembly meeting before the end of January each year. Investors holding at least 5% of the company's subscribed shares can also add items to the agenda of the Ordinary General Assembly meeting prior to sending it in final form to the Investors.

All suggestions and complaints received by the Bank are treated with the utmost confidentiality and transparency. The Secretariat of the Board of Directors ensures that all suggestions and complaints are submitted to the Board of Directors for appropriate action. This mechanism is effective as of its date and is considered an integral part of the Bank's approved mechanism for organizing General Assembly meetings.

At Jordan Commercial Bank, we are committed to maintaining open communication with our valued shareholders and continuously improving our services based on their feedback.